Damian Burnett, Sales Director at VAS-X Modern customers no longer compare their experience with one telecoms operator against another, they benchmark their engagements against the best digital interactions they’ve had anywhere. This means that if your self-service portal isn’t intuitive, easy to use and available 24/7, your customers will notice and they might even be inspired to go elsewhere. In fact, a 2017 McKinsey & Co study found that the telecoms companies that implement a comprehensive, analytics-based approach to managing their customer base – which means that they’re using customer data to improve how they address customers needs and provide better experiences –…
Author: Montage Africa
By Rédaction Africanews with agencies Government officials in Cameroon updated the death toll in last month’s post-election protests, saying on Wednesday that 16 people died and more than 800 others were arrested. Data from two United Nations sources estimate that at least 48 civilians were killed during the demonstrations, while opposition groups put the toll at 55. There has been widespread international criticism of the violent crackdown by security forces on the protesters. Human Rights Watch on Wednesday accused the police and gendarmes of using lethal force, committing killings, and arbitrarily detaining hundreds of people. The NGO said many protesters…
By Agencies Doctors in Gabon say a new single-dose malaria treatment could help curb the disease’s growing resistance to existing drugs. Led by Dr. Ghyslain Mombo-Ngoma at the Medical Research Centre of Lambaréné, researchers tested a one-time treatment combining four widely available anti-malarial compounds — sulfadoxine, pyrimethamine, artesunate, and pyronaridine. The new drug cleared malaria parasites in 93% of patients, matching the success of the standard three-day regimen. “As malaria mortality rises, we need solutions now,” said Mombo-Ngoma. “So we thought, why not make the most of existing anti-malarial drugs.” For many Gabonese, malaria remains a constant struggle. Libreville resident…
By Rédaction Africanews with agencies South Sudan’s President, Salva Kiir, has sacked one of his five vice presidents in a series of firings that come amid escalating internal conflict. Benjamin Bol Mel was appointed in February and had been widely rumoured to be Kiir’s preferred successor. The powerful vice president was also stripped of his position as deputy leader of the ruling Sudan People’s Liberation Movement (SPLM) party, and was demoted from general to private in the National Security Service. No reason was given for his sacking and no successor has been named. Bol Mel has been under United States.…
By Agencies Mali’s Foreign Minister Abdoulaye Diop has rejected claims that Islamist militants are close to seizing the capital, Bamako, calling such fears “far-fetched.” Speaking at the BAMEX’25 Defense Expo on Wednesday, Diop said the government had largely contained the effects of a fuel blockade announced in September by al Qaeda-linked group Jama’at Nusrat al-Islam wal-Muslimin (JNIM). The blockade caused long queues at petrol stations and temporary school closures. “We are very far from the scenario being described outside our country, saying that the terrorists are here or coming to take Bamako,” Diop told reporters, adding that JNIM was “no…
By Rédaction Africanews with AP A constitutional court in the Central African Republic began examining on Wednesday a request to disqualify the head of state from the presidential election scheduled for next December. The petition, filed by the Observatory for Democratic Governance , a civil society organization, argues that President Faustin Archange Touadéra should be disqualified on the grounds that he does not meet the criteria required to run for president. Élysée Nguimalé, president of the group, disputes the origin of the president’s name, claiming that it would indicate a lineage impossible to trace — a requirement stipulated by the country’s Constitution. “The name…
By Rédaction Africanews and Reuters Former Finance Minister Mwigulu Nchemba is set to become Tanzanai’s new prime minister, after being nominated by President Samia Suluhu Hassan. Parliament is expected to approve the nomination when it votes on Thursday. The appointment comes in the wake of Hassan’s controversial victory in last month’s presidential election. She was declared the winner by a landslide 97 percent of the vote but opponents have accused her party of vote rigging and ballot stuffing. The country saw violent protests both before and after the election over the exclusion of her main rivals. The United Nations says…
By Dominic Wabwireh with AP South African leaders across the political spectrum have condemned the U.S. decision to boycott the upcoming G20 summit, with President Cyril Ramaphosa calling the move a “loss” for Washington and opposition figures decrying the baseless claims about the country that prompted the snub. President Ramaphosa responded firmly to the U.S. absence, stating, “In my experience in politics, boycotts never really work. They have a very contradictory effect.” He assured that the summit would proceed without the U.S., emphasizing that “all other heads of state will be here… and their absence is their loss.” The boycott…
By Rédaction Africanews Nigeria has dropped plans to introduce a 15 percent import duty on petrol and diesel, the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA) announced on Thursday, citing assurances of adequate fuel supply through the holiday season. The tariff, previously approved by President Bola Tinubu as part of fiscal reforms aimed at boosting non-oil revenue, was revealed in a leaked government memo last month and was slated to take effect in December. “The implementation of the 15 percent ad-valorem import duty on imported premium motor spirit and diesel is no longer in view,” the NMDPRA said in…
By Rédaction Africanews with AP South Africa’s finance minister, Enoch Godongwana, has rejected United States President Donald Trump’s false claims of a genocide being carried out against White Afrikaners. “South Africa has been falsely accused of genocide against its white community and threatened with punitive sanctions based on falsehood,” said Godongwana. He was speaking on Wednesday as he delivered the medium-term budget update just days after Trump said his nation would boycott the upcoming G20 summit in Johannesburg. In a post on social media, Trump cited widely rejected claims that members of the minority group are being persecuted and having…