By Kate Shead, HR Executive at Telviva The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation in an effort to provide immediate service.…
By Dominic Wabwireh with AP The United Nations’ top humanitarian official, Tom Fletcher, met with Sudanese Armed Forces leader General Abdelfattah Al-Burhan on Tuesday, in a high-level diplomatic effort to secure critical access for life-saving aid delivery across the war-torn…
By Rédaction Africanews with AP Lebanese authorities released the son of late Libyan leader Muammar Gaddafi on Monday after he paid a $900,000 bail, ending his 10-year detention for allegedly withholding information about a missing Lebanese cleric, security officials and a member…
In a significant development for Sudan’s devastating civil war, the paramilitary Rapid Support Forces (RSF) has agreed to a ceasefire proposal brokered by the United States, Saudi Arabia, Egypt, and the United Arab Emirates. This deal proposes a three-month humanitarian truce to…
Bill Gates has pledged $1.4 billion through his foundation to help smallholder farmers in sub-Saharan Africa and Asia adapt to the growing threat of extreme weather. Over the next four years, the investment will fund technologies that boost crop yields, improve livestock…
The United States has now overtaken China as Africa’s largest source of foreign direct investment, marking the first time it has held the top spot since 2012. This shift is driven by a US government effort to secure supplies of essential…
By Africanews Tanzanian authorities on Monday released four opposition figures who were arrested on accusations of involvement in deadly election protests in October. CHADEMA vice-chairman John Heche was among the four released on bail. He had been arrested on October…
By Rédaction Africanews with AP Intense violence continues to tear apart Sudan after the fall of El Fasher, with new images from the city revealing the extent of its destruction, and the United Nations warning about the increasing number of…
By Rédaction Africanews with AP Armed men in Mali killed a TikTok influencer who had posted videos in support of the West African nation’s military, authorities said Monday. “The young TikTok user Mariame Cissé was abducted by armed men on…
In a landmark move for historical justice, South Africa has reopened the inquest into the 1967 death of Chief Albert Luthuli, the first African Nobel Peace Prize winner and former ANC president. Luthuli, the leader of the African National Congress at the…
